The usage of chat support software on e-commerce websites is no longer the novelty it once used to be. Over the past few years, the rate of using live chat is increasing tremendously. Although, the usage of this web-based application can give you a competitive edge over those who do not have this handy application implemented on their website; but what if majority of your competitors are also leveraging its benefits on their websites. In such situation, it is certainly not less than a challenge for you to make yourself standout among the crowd of tough competitors. What can you do to hold a distinguishing position in online market? You need to focus on the tricks and techniques through which you can increase the efficiency of your live chat software. Doing this, you will be able to hold a dominant position in online market. Here are some tips which will make your support chat software work better.